From Intel Blog March 2020 Written by Joe Jensen | February 24, 2020 In the ultra-competitive quick-service restaurant (QSR) industry, profit margins are often perilously thin, meaning margin for error is virtually nonexistent. Even for multinational brands operating on a huge scale, everything matters and the smallest inefficiencies can quickly snowball. With partners like Fingermark* and other world leaders… Read More »
Apple is touting its newly redesigned Apple Stores, and they are indeed quite impressive. Conceding that the very nature of Apple’s stores (very limited inventory, complete control of key products, customers who walk in already willing to buy, etc.) makes them hard to compare with a Walmart, Target or Macy’s, they are demonstrating what an in-store experience can be like. Retailers would be well served to take note.
The product displays are trivially nicer, with deep wood colors, but what is striking is a 37-foot, high-resolution display (Apple Insider put the cost of the display alone at $1.5 million per store) that commands attention from passers-by to come into the store. It’s bold and bright and attention-demanding, which is a nice store-ization.
With all of the effort by retailers to lure shoppers into their stores, one would think that granting those customers an easy and painless exit would be a priority. One would be wrong.
A few years ago, Walmart made an impressively clever attempt, leveraging mobile in-store. That experiment, which never got beyond the experimental stage, had shoppers scanning every item as they placed it in their cart. Then when it came time to check out, they would use the self-checkout lane. But instead of rescanning every item, they would display a single barcode from the Walmart trial mobile app that would quickly tell the POS every item being purchased.
Blog writeup from Olea Kiosk JUNE 26, 2015 HOW SELF-SERVICE RETAIL KIOSKS CHANGE CONSUMER BEHAVIOR (FOR THE BETTER) Self-service checkout technologies are expanding rapidly as shoppers gravitate toward the convenience, efficiency, and small lines that are provided by self-service retail kiosks. Based on a recent survey, 85% of Americanspolled stated that they have used a self-service checkout… Read More »
Press Release today from NCR announcing new cloud-based platform Kalpana NCR’s Kalpana™ software transforms the ATM channel, introducing ground-breaking security designed to eliminate malware and reduce total cost of ownership by up to 40% DULUTH, Ga., April 15, 2015 — NCR today introduced the biggest change to the way an ATM operates since the self-service banking channel was… Read More »
Customers at a McDonald’s in Wesley Chapel can order their food at a self-service kiosk. Wesley Chapel, Florida — In the ever-changing world of fast food, McDonald’s is now trying something totally new and it’s right here in our backyard.The Wesley Chapel McDonald’s on State Road 54 is the only location in the state with the new Create… Read More »
Our lunch hours are often wasted standing in line. Yesterday, during mine, I was thinking about how much better I could spend that time. Source: www.kioskmarketplace.com Adoption encouragement piece by Chris Gilder of Meridian Kiosk aka Mzero. Meridian is one of a couple of “kiosk” companies which are making product development in lockers and automated retail a key… Read More »
Visual Branding Doesn’t matter how good your product is, if people don’t notice it or remember it, it will be a much tougher path to success. Key Points Brand images has instant meaning and cuts through a world of clutter The convergence of the physical environment with online and mobile is creating new arenas to engage and create… Read More »
Opinion – Is Cash an Endangered Species? This Opinion paper by Mike Lee of ATMIA on the future of cash was originally published on selfservice.org in 2008. We republish on occasion of final closeout of visi website. Often we hear about cashless society and how credit cards are becoming the majority payment method. Fact is that cash transactions have… Read More »
The owners of one North Dakota coffee shop have a latte trust in their customers.
Customers at The Vault, a self-serve café in Valley City, get their own java and pay on the honor system. So far, people have been ‘extremely honest,’
Self-service ordering and check out has been steadily expanding in grocery store delis and at checkout, at hardware stores, and of course, the airlines, but has been slowly adopted in food service. While a few chains such as …