DIY Do it yourself

Self Service Industry Resources

Self-Service Industry Resources

Web resources for self-service have a very wide range. It can self-service resourcesbe Employee services including BYOD (bring your own device), DIY, payroll and healthcare,  Restaurant ordering, mobile ordering, ATMs or Check-Out POS, Airlines, Immigration, Call Centers. Here are some of the sites that we monitor..

 Self-Service Resource Links

Best Kiosk Manufacturer and Best Kiosk Software Suppliers

Silver

Associates

Kiosks

Digital Signage

Cloud Computing

Automated Retail Technology

Healthcare Technology

  • i-Telehealth — remote health monitoring and treatment by consumers themselves, sometimes with assistance
  • Telemedicine News Telehealth magazine
  • PatientKiosk — patient registration kiosks in healthcare along with EHRs like Epic with Welcome Kiosk are covered
  • Patient Kiosk Check-In magazine (emphasis on EPIC)

Technology and Components

Self-Service

LinkedIn Channels

Flip Magazine Channels (where anything is posted)

  1. EMV, PCI and POS
  2. Menu Boards
  3. AIO and Media Players
  4. Patient Kiosk Check-In News
  5. EV Charging News
  6. Touch Monitor Technology Solutions
  7. All Things Kiosks solution news
  8. Interested in Telehealth and Telemedicine?
  9. Thin Client solutions including Zero Clients and Cloud
  10. CraigK Reading List – could be anything
  11. Digital Signage solutions  (the best ones we think)
  12. Anything on ADA, Accessibility and Regulatory
  13. Automated retail solution news – robots, lockers and more
  14. Smart City rfps and solutions
  15. McDonalds Kiosks aka QSR Kiosks or Fast Casual Kiosks
  16. Bitcoin Kiosk and Crypto Kiosk in general
  17. Exercising – generally over 50 or 60. FitNDelicious a favorite if only for the pep talks from Jack LaLanne
  18. SEO – stuff I see and note
  19. The Industry Group

More

  • Rockwork.us — charity site
  • Okie Art
  • Historical websites like gokis
  • Keefner.com – the more sociable side of our editor in chief

Email

Google Maps

Example from Micro’s Blog — Self-service ordering and check out has been steadily expanding in grocery store delis and at checkout, at hardware stores, and of course, the airlines, but has been slowly adopted in food service. While a few chains such as Applebee’s and Chili’s have made quantum leaps into the space with customer self-ordering through table top devices, most operators have been hesitant to disrupt their customer engagement models. While the benefits are clear – preventing customer abandonment during peak periods, reducing labor costs, increased operating hours, enabling customer identification, communication, and promotion opportunities – there have been prevailing risks and concerns. What are these hurdles and are they getting knocked down?

1. Cost. Cost has been a major factor in adding kiosk stations at the expense of store real estate. But the introduction of new lower cost tablet devices and smaller footprint traditional workstations are changing the game by allowing multiple engagement points at a more affordable price – at the counter, in a kiosk, as a mobile pick up and order device.

2. Security.  Security is always a concern but with developing Point to Point Encryption (P2PE) technologies coming along, both mobile wireless and wired portable devices are now more acceptable. And with digital wallet payment options like PayPal where a consumer’s phone initiates payment, self-service innovation, convenience, and security all come together.

3. Difficult IT Logistics. Lastly, behind the scenes of offering self-service options has always lurked the double whammy of integration integrity and multi-vendor application support. What may look like pretty screens to a customer can be a pretty ugly technology support proposition for a restaurant. Often there are two databases to manage, two applications to support and upgrade, and two separate costs and relationships to manage. As POS providers expand their transactional offerings outside the traditional cashier/server workstation deployments, you can expect more single vendor/single application solutions that will reduce costs and complexities.

With all of these new technological advances, is this the year that the chasm of self-service adoption is crossed?

Self-Service More Information