Self-Service Industry News

self service industry

Self-Service Industry News

November/December Kiosk News — Dec 4-5 is DSE Digital Signage Expo in Vegas. Here is link to networking mixer. We’re official Sponsor for DSE . Code KMA20 for free expo pass.  NRF 2024 is our next show #1601 entrance to Lower Level 1A.  We are official sponsor of the Foodservice Innovation Zone pavilion at NRF this year.  Passes start at $750

The Short Story — Kiosk Industry is the recognized source for the latest news, trends, and insights on self-service kiosks and digital signage and more. Learn from experts and join the community. We area collective “co-op” for major companies in the self-service space. Mottos include: competition is a good thing.  Also, “there is more than enough business out there for everyone”.  We distribute RFPs and we also send comparison RFPs to deploying companies to compare.

Kiosk News This Month

Kiosk Kiosks - All Things Kiosk! cover image


by The Industry Group

Most recent stories in Kiosk Kiosks – All Things Kiosk!

Unattended Self Service Update July 2021

An update on unattended self service


Updated Vertical Coverage List

  • Digital Signage Blog — more accurately interactive digital displays but we are stuck with “digital signage” for now.
  • Menu Board — here we focus on digital menus, indoor and outdoor. Panasonic and LG are two of our members and contribute.
  • i-Telehealth — remote health monitoring and treatment by consumers themselves, sometimes with assistance
  • Touch Screens — touchscreens come in sizes from 5″ to 100″. You have LED fine pitch which are only displays
  • PatientKiosk — patient registration kiosks in healthcare along with EHRs like Epic with Welcome Kiosk are covered
  • Digital Business — looking for software like browser lockdown or commercial grade tablets and All-In-One computers?
  • Automated Retail — lockers and smart vending along with innovative drive thru and retail robotics
  • Thin Client Computing — Touchscreen Chromebooks, Zero Clients and your usual Wyse (oops I mean Dell) and HP thin client news
  • Point Of Sale RFPs — website for tracking and listing RFPs issued for POS primarily in SLED market
  • Smart City Design — we see growing interest in smart city especially in renovating downtowns for better pedestrian access longterm
  • Kiosk Industry

Perspective — Samsung announced that they are selling a kiosk now.  We knew they sold menu boards and digital menus, and digital signage for that matter.  We have two writeups. One here on Kiosk Industry and the other on LinkedIn with a bit more speculation.  Interesting decisions by Samsung.

They opted for a non-CAT credit card terminal. That can work for gorilla accounts like Home Depot or Mcdonald’s but that’s it. They call it “semi-attended” which doesn’t exist as a PCI class. An oldie goldie antibacterial coating zinc pyrithione is being used. You may remember from TV commercials for shampoo.
Kiosk Manufacturer Samsung
It certainly makes sense to expand your offering and portfolio to customers when they are considering huge spends for 75″ UHD monitors every 6 feet (and in the drive-thru lane). Maybe they will soon offer curbside and lockers.  Finally, we are a little concerned that they have named these kiosks the KMA Series. For the record, KMA has absolutely nothing to do with these units.

June 17

The latest iteration of the British Telecom internet kiosk aka Smart City DOOH Display. Looks like they gave up on transactions. What’s next for digital signage solution providers?  22Miles and Panasonic tell us. McDonalds McAI seems to be working 85% of the time.  Our big feature this month is on digital signage solutions (Go Big or Go Home). Ten different companies contributed. Pretty good crunchbase article on retail and restaurant automation.

We also now maintain a Legal News log with opinion. McDonalds and Wendys are big newsmakers this week. In addition we now have a dedicated page for Assistive Technology.

June 7

  • From Legal News
    • Apparently, we now have a fully functioning DOJ or Department of Justice.  Enforcing laws appears to be coming back into vogue.  We know of many cases the DOJ has “expressed interest”, unlike the former. The prosecution probability index (PPI) has definitely risen in the last 3 months.
    • The big mysteries at this point are how a large number of franchisees ALL violate ADA. We can understand this one or that one but 139? And then, given 50 states why would McDonald’s choose to trial biometrics in the one state that has extensive laws surrounding it. Sometimes “bad law” can be created by bringing suit in an unsympathetic district court. Winn-Dixie is a prime example of that.
    • One other trend that is noteworthy revolves around videos and specifically audio embedded. This can be an actual audio track or it could be a narration. Multiple languages. Media from Amazon, Netflix, Disney come into play. Any description of services with visuals.
  • The latest iteration of the British Telecom internet kiosk aka Smart City DOOH Display. Looks like they gave up on transactions. What’s next for digital signage solution providers?  22Miles and Panasonic tell us. McDonalds McAI seems to be working 85% of the time.  Our big feature this month is on digital signage solutions (Go Big or Go Home). Ten different companies contributed. Pretty good crunchbase article on retail and restaurant automation.

May 2021

Trade Show Events 

o October — CREATE October 2021 in Denver – Our landing page here
o Jan 2022 — NRF Big Show #1606

Public Service Announcements

PCI EMV Credit Card Reader Update – includes a preview of Ingenico v6 devices from Ingenico.
ADA Checklist 14 Point

    PCI Compliance Self-Service Kiosks Announcements

    PCI Compliance for self service kiosks announcement on PRNewswire

    KIosk Manufacturer Logo

    KIosk Manufacturer Logo

    WESTMINSTER, Colo.Dec. 15, 2020 /PRNewswire/ — The Kiosk Manufacturer Association (KMA), the leading unattended self-service kiosk association established in 1995, today announced the launch of new initiatives in the PCI Compliance space for unattended self-service kiosks. Those initiatives include providing content for the PCI Perspectives Blog, creating a SIG or Special Interest Group on PCI SSC for unattended and semi-attended transaction, as well as new guidepost content from our sponsors and members outlining best practices.

    The kiosk association has a standing PCI Compliance committee and a Slack-based working group (free to join). Members include OTI GlobalUnattended Card Payments (UCP)Datacap SystemsIngenicoKioWareOlea Kiosks, Lilitab and Self-Service Networks who provide Cash2Card Giftwise.

    “The pandemic is fundamentally altering the relationship that business and customer have had historically. Rather than the conventional ‘push’ from storefront to customer, the ratio of customers ‘pulling’ from business is rapidly increasing. Online mechanisms are no longer optional but instead, mandatory,” says association spokesman, Craig Keefner. “Contactless and touchless are the new cornerstones. Shortening those transaction timeframes whether Drive-Thru or Text-to-pay are the new base metrics.”

    The pandemic impact on the currencies and payment methods involved in today’s secure transaction has also expanded. Cash2Card deployments are rising and instead of the old Redbox DVDs at McDonalds you may soon have a new Bitcoin ATM Kiosks.

    Technologies emerging and in-use include conversational artificial intelligence (AI) and all types of visual recognition systems (automobile license and facial examples given).

    To stay informed on customer self-order and employee terminals sign up for our monthly news update or you can visit our website.


    About Kiosk Manufacturer Association:

    Based in Westminster, Colorado the Kiosk Manufacturer Association or KMA has served the unattended self-service kiosk market since 1995. The Kiosk Association leads the effort to optimize self-service engagements and outcomes using technology such as kiosks, digital signage, and touchscreens.

    Regulatory issues such as PCI Compliance and EMV are a primary focus for the KMA along with ADA Accessibility. KMA is a Participating Organization with the PCI SSC. For ADA, the KMA meets annually with U.S. Access Board on accessibility standards for unattended. Additional market coverage includes digital signage, interactive digital, Point-of-Sale, Smart City, vending and robotics. See us on LinkedIn. KMA is available on and

    Self-Service News Roundup for 6/26

    Self-Service Kiosk News

    June 6/26

    • McDonalds Kiosks — McDonalds permanently closing Times Square Flagship. Link.  McDonald’s confirmed this week that the company has made the “difficult decision” to close the famed corporate store in Times Square, a move that was in the works prior to the coronavirus pandemic.
    • Healthcare Kiosks — as news reports detail the impact COVID-19 will have on our population and the healthcare system that serves it, many medical facilities have put systems in place to streamline services and keep frontline workers safe…… — Link
    • Budget Considerations for Self-Service Kiosk Success — Link — carefully consider each of these five high-level areas in solution budgeting – they will all come up. This is a macro view of the main elements of project budget, and supplier evaluation considerations that can most effect your budget
    • Touchless Hand Sanitizer Kiosk video —
    • Custom America announces the availability of the all new D4 desktop label printer – read more about the new product release here:
    • Appetize on “What is a Virtual Kiosk” — Virtual Kiosk allows guests to instantly access mobile ordering on their smartphone. It uses QR or Quick Response Codes– a surprisingly easy to use technology– to bring guests directly into the ordering site.
    • Evoke Partners with Core Intelligence on Distancing Application — We’re excited to partner with Evoke Creative for CORE | Intelligence Powered By FastSensor, designed to allow business owners to monitor social distancing in real-time through our groundbreaking, AI technology, all while allowing you to get to know your customers better than ever.
    • Frank Olea Podcast with 16:9 — Excerpt on touchless — Yeah, it’s fun. It’s gimmicky. But yeah, getting the public to change their behavior is gonna be really hard. I mean, it ‘s about the path of least resistance, right? So unless it’s easier, it’s not gonna happen.
    • New telemedicine kiosk option from Lilitab —  Introducing new Telemedicine Tablet Cart. It’s perfectly suited for any healthcare environment to be wheeled into patient rooms allowing doctors to “see” their patients at a safe distance. It meets all ADA requirements for lying, seated, and standing positions with self-adjusting tilt.
    • FDA Makes Hand Sanitizer Recommendations — FDA advises consumers not to use any hand sanitizer manufactured by Eskbiochem SA de CV in Mexico, due to the potential presence of methanol (wood alcohol), a substance that can be toxic when absorbed through the skin or ingested. FDA has identified the following products
    • Video Call Kiosks from KIOSK —  Compunetix is pleased to announce a partnership with KIOSK Information Systems (KIOSK) to deliver Video Call Center™ (VCC) on digital kiosks. Compunetix Video Call Center (VCC) for Healthcare is a browser-based, real-time voice and video workflow solution for healthcare providers that need to remain available to their patients in a safe and secure manner.
    • Walk-In Testing Kiosks in South Korea
    • Moviegoers return as Cinemark cautiously reopens — Cinemark is the first major theater chain in North Texas to reopen its doors, welcoming customers Friday at locations in West Plano, McKinney and northwest Dallas off of Webb Chapel. It will resume operations at other locations on a rolling basis in the coming weeks.
    • Electronic Shipping Kiosks — D’Arrigo California has implemented shipping kiosks at their shipping facility in Salinas, CA. This innovative tool, which contains a proprietary software program, was developed to improve efficiencies of the shipping process. D’Arrigo California’s investment in the electronic shipping kiosks and its proprietary software program demonstrates its commitment to provide efficiencies throughout its supply chain.
    • Will PPE Dispensing Kiosks Attract Travelers?
    • MetroClick/faytech Launches Sanitization Solution with Thermal Sensing for Retail, Hospitality and Travel Companies LINK
    • Ontario International Airport adds PPE kiosks in passenger terminals — LINK
    • California Re-Opens 169 DMV Offices – Recommends DMV Now kiosk for transactions – LINK
    • Touchless Sales Kiosks scam in Canada – Link

    Custom Kiosk Manufacturer

    self service industry


    Last Updated on 

    Custom Kiosk Manufacturers

    Having an unattended self-service terminal or kiosk designed for you is the path that product oriented companies such as Redbox, Coinstar and others are more likely to travel.

    Nike SPARQ Sensory Training Station by Olea Kiosks Inc

    All the Design Features You Need, None of the Hassle

    At Olea, we are committed to streamlining your custom kiosk design, manufacturing, and delivery. No need to deal with multiple points of contact when you can get everything you need in one place from a dedicated team of experts. Whether you need a kiosk for order input, payment collection, ticketing, or wayfinding, we can customize it with all the features you want to facilitate seamless customer interactions, start to finish.

    Frank Mayer and Associates, Inc.

    See Custom Kiosk section

    Excerpt from KIOSK Information Systems explaining custom kiosk design.

    custom kiosk design image
    Bcycle solar kiosk by Kiosk Information Systems. Click for full image.

    Mastering the art of customized design and integration is what earned us the reputation as The World’s Leader in Custom Design.  At KIOSK, steep customization is an ongoing daily demand.  To accommodate this, we’ve steadily expanded Technical Teams to surround every key project aspect with parallel development experts, greatly simplifying and accelerating our customer’s path to market.

    The unique appeal of working with KIOSK is two-fold:

    • Agile and unrestrained solution design, completely eliminating “One Size Fits All” constraints.
    • “A-Game” Team Members orchestrating all project development tracks – together under one roof:
      • Custom enclosure and software design
      • Expert integration and in-house manufacturing
      • Advanced Program Management over product life cycle
      • Remote Management  and field support

    For over 20 years, our capabilities have been exercised and proven across 17 vertical markets, building an unparalleled experience base for our customers to tap into.

    In short, we’ll make it easy to hit your custom mark.

    Measuring Temperature Kiosk

    measure temperature kiosk

    From Kiosk Industry

    Measure Temperature Kiosks

    Having digital signage kiosk to take temperature has seen a lot of interest recently.  It could be one strategy for re-opening business and assuring customers of safety.

    Bob Iger, CEO of Walt Disney Co., is pondering what such a future would look like. Perhaps, he suggests, it would look like testing the temperatures of all of the guests before they enter the theme parks.

    “One of the things that we’re discussing already is that in order to return to some semblance of normal, people will have to feel comfortable that they’re safe,” Iger said in an interview with Barron’s. “Some of that could come in the form, ultimately, of a vaccine, but in the absence of that, it could come from basically, more scrutiny, more restrictions. Just as we now do bag checks for everybody that goes into our parks, it could be that at some point we add a component that takes people’s temperatures, as a for-instance.”

    Twitter reaction to the idea of testing all visitors before they are allowed inside the parks was swift and decidedly negative.  Full article

    Another industry looking to reassure is the airline travel industry.

    “And when international aviation does start up again, there will be a need to protect and reassure passengers. Hand sanitizer will likely need to be available throughout the airport, including at boarding gates. “And there is evidence that temperature control at airports reassures passengers, even though it is only a partial solution,” says Powell. “Likewise, routinely wearing masks is contrary to WHO advice but passengers may prefer cabin crew to wear them initially.”  See article on reassuring passengers from


    Temperature Taking Kiosk Solutions

    Here is one from 22Miles.

    temperature taking kiosks

    22Miles has an offering

    • Available in 22”
    • Digital Signage content distribution through 22MILES platform
    • Body Temperature testing on the screen
    • Can be used at store entrance, hospital, corporate lobby, etc
    • Can integrate with guest check-in
    • Visit our site for more information

    Olea Kiosks Temperature Sensing Kiosk

    There are many activities happening simultaneously to ensure a safe work environment.  The Temperature Sensing Kiosk reduces the risk of infection to your employees and costly and time-consuming contamination clean-up efforts.  Give employees and visitors the confidence to know you’re doing all you can do to protect them.

    temperature kiosk

    The Temperature Sensing Kiosk provides a number of benefits to allow businesses to protect their most valued assets–their employees.

    • Stop infection at the door
    • Maintain a safe work/business environment
    • More hygienic than thermometers that require physical contact
    • Safer and more efficient than using a human resource to screen temperatures
    • Reduce stress and anxiety for employees and guests.

    Our Temperature Scanning Kiosk allows for efficient and accurate self-scanning of guests, patients, and employees as they enter your facility. Please contact us if you are interested in learning more.

    Intel Blog – Cracking QSR Code For Restaurants and Customers

    In the ultra-competitive quick-service restaurant (QSR) industry, profit margins are often perilously thin, meaning margin for error is virtually nonexistent. Even for multinational brands operating on a huge scale, everything matters and the smallest inefficiencies can quickly snowball. With partners like Fingermark* and other world leaders in digital transformation, Intel is helping QSRs minimize these inefficiencies and maximize their opportunities to go above and beyond.

    QSRs average five to six incorrect orders per day, resulting in a net daily loss of USD 48 and a net yearly loss of USD 17,520.¹ At a single establishment or across 100 locations, these are significant losses. And order accuracy is only one of the myriad challenges these businesses face.

    Operational expenses are increasing due to rising wages and food costs, necessitating greater speed and efficiency from staff. Market demands and consumer tastes can shift without warning, forcing QSRs to adapt or be left behind. Mounting competition from delivery services is eating into market share, and their seamless online experiences are further recalibrating diners’ expectations of life in the physical world. To remain relevant — or simply remain open — businesses must embrace this digital transformation.

    Fingermark* Data-driven Kiosks, powered by Intel technology, are helping QSRs shape their in-restaurant experiences to more closely resemble the best of online customer journeys. These intelligent kiosks enable customers to place their orders and complete payments quickly and autonomously, shortening lines and wait times. This is great news for QSRs, as 61% of customers are willing to shop at completely automated stores if they can avoid waiting in line.²

    The user-friendly digital display makes ordering simple and intuitive, helping to ensure order accuracy and better inform diners of specials and promotions at the point of purchase. Restaurant staff can be reallocated to assist in the kitchen — further expediting orders — or focus on higher value, human-centric tasks that create a more memorable experience for the customer. For QSRs seeking an edge, these added efficiencies could amount to significant advantages over time.


    KFC* tapped Fingermark* to help transform their in-restaurant experience by introducing Data-driven Kiosks at their Australia and New Zealand locations.

    “To overcome the rush-time challenge faced in our restaurants every day, we needed a technology that would ultimately make things easier for our customers and team members,” said Jeff Monico, CIO of KFC* South Pacific, a YUM! Brands* subsidiary.

    For the technology needed to bring the kiosks to life, Fingermark* looked to Intel. The two companies had collaborated previously — using low-voltage Intel processors to more efficiently power digital signage — and together brought a wealth of AI and edge computing expertise to the table. The new Intel-powered kiosks achieved better performance and functionality, helping pave the way for a host of improvements to the KFC* customer experience.

    As expected, the introduction of the kiosks greatly increased the speed of customer throughput while improving accuracy, helping minimize net daily loss from incorrect orders. No longer tethered to the POS system, restaurant team members could be deployed more efficiently in other areas. The digital displays are making the ordering process more engaging and easier to understand for patrons, creating the seamless self-service experience that customers of all ages crave.³ The quick-service restaurant can now live up to its name.

    In addition to soothing existing customer pain points, these edge IoT innovations are creating new efficiencies and opportunities for KFC*. Some locations that adopted the kiosks report upwards of 30% average increases in number of orders per day, and average per-check increases of USD 6.73!¹ These increases are consistent with the results of another recent study, which found that customers empowered to order for themselves purchased 30% percent more.⁴

    KFC* locations also report that self-serve guests were more likely to try new menu items, which offers an exciting glimpse into the potential of dynamic digital displays. Integration with an Intel AI platform can adjust the user interface based on the environment and real-time insights. This allows predictive analytics to more prominently display popular items or promotional offerings. Future AI capabilities will include customer recognition technology, as well as targeted loyalty programs and biometric payment.


    Personalized, immersive, and frictionless, these intelligent IoT solutions are helping QSRs reimagine the customer experience. And by integrating Intel technology with legacy systems through APIs, a total reimagining doesn’t require a total rebuild — good news for CapEx-heavy businesses like QSRs! Data-driven Kiosks are designed to augment restaurants’ existing infrastructures, including all major POS providers, until they’re ready to phase them out. Deployment is simplified and expedited, helping QSRs keep pace with the market’s rapid evolution.

    “It’s important we find technology that is reliable and deployable at scale and provides future flexibility as business needs and opportunities change so we can react quickly,” said Luke Irving, founder and CEO of Fingermark*.

    With agile, scalable Intel technology powering their IoT deployments, Fingermark* is helping KFC* continually adapt and anticipate the needs of the modern customer. Fast and steady wins the race in this business, and innovations like Data-driven Kiosks are enabling QSRs to gain a potentially decisive advantage. Pinpoint the small inefficiencies and better predict the next big thing — that’s an original recipe for success.



    1. Source: Fingermark customer comments made to staff.
    2. “37 Exciting Digital Signage Trends and Statistics,” October 2016, ScreenCloud,
    4. Brawn, Alan C., and Keene, David, 2018, “QSR: Reinventing the New Menu Board –– and Beyond,” Digital Signage for Quick Service Restaurants, a special supplement to Digital Signage Magazine.


    Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

    *Other names and brands may be claimed as the property of others.

    Published onCategoriesArtificial intelligenceInternet of ThingsTags

    Joe Jensen


    Joe D. Jensen is vice president in the Internet of Things (IoT) Group and general manager of the Retail, Banking, Hospitality and Education Group at Intel Corporation. Jensen has over 10 years of experience leading the team responsible for helping third-party brands and retailers use Intel’s technology to better serve consumers. Before assuming his current role, Jensen managed Intel’s low-power embedded processor division, where he led the development of purpose-built system-on-chip (SoC) devices for the embedded market segment. From 2003 to 2005, he managed Intel’s Digital Home Division, leading the team that developed a SoC product for digital set-top boxes. Earlier in his Intel career, he spent five years overseeing the company’s embedded Intel® architecture division, which supported a full range of embedded market segments with Intel products. A 35+ year veteran at Intel, Jensen joined the company in 1984 as a product engineer and rose through the ranks to lead many organizations in the embedded and digital home markets. In addition to leading Intel’s Retail organization, Jensen is well known across the retail industry, and is currently on the board of directors for the Retail Industry Leaders Association, advocating priorities and standards across the retail industry. Jensen earned his bachelor’s degree in electrical engineering from South Dakota State University and his MBA degree from Arizona State University. He holds a patent in the area of digital audio and has an additional patent pending in the field of sensing for digital signage.

    KMA ADA Committee Chairperson Announcement

    Kiosk Manufacturer

    From Kiosk Industry March 2020

    From PRNewswire March 2020

    WESTMINSTER, Colo.March 4, 2020 /PRNewswire/ — The Kiosk Manufacturer Association aka KMA announces our new ADA and Accessibility Chairpersons.  Serving as co-chairpersons for our committee is Randy Amundson of Frank Mayer and Associates, Inc. and Mr. Peter Jarvis of Storm Interface.  Randy is one of our founding chairpersons and is continuing in his support of KMA and ADA. Peter is a charter sponsor of the Accessibility Committee and now helps lead the way for the KMA.

    From Randy Amundson, “Peter Jarvis and I continue to work closely in finalizing the Kiosk Accessibility Code of Practice (CoP). We feel that the CoP will be a useful tool that kiosk manufacturers and their clients can use to ensure that their kiosks are accessible to the widest population of people with some form of disability possible. Peter and I are also working on developing an independent standard that can be used by nationally recognized testing labs in order to certify a kiosk as being ADA compliant”.

    Peter Jarvis adds, “First, let me thank the committee’s previous Co-Chair Laura Miller for her work in raising awareness of accessibility issues within the kiosk industry. Laura continues to make an outstanding contribution to the work of the KMA Accessibility Committee but has now stepped into a role dedicated to kiosk accessibility at Vispero. Her commitment, to ensure equality in access to information, services and products, continues to influence the committee’s objectives. As the new Co-Chair (serving the KMA’s European members) I hope to continue the initiatives of the committee and look forward to working with the committee’s US resident Chairperson Randy Amundson.”

    We very much thank Laura Boniello Miller with Vispero our founding co-chairperson for her contributions, support and effort over the last two years.

    Visit with the KMA at the upcoming CSUN conference as well as at MURTEC. In May we will be exhibiting at the National Restaurant Show.

    Current KMA News

    KMA member news

    If your company, organization, association, local, city, state or federal agency would like to participate at some level with the KMA either with ADA or with EMV, please contact [email protected] or call 720-324-1837

    Thanks for the generous financial support of our GOLD sponsors Olea Kiosks | KioWare | Nanonation | Pyramid | Frank Mayer | Vispero | Zebra  | ZIVELO

    SOURCE Kiosk Manufacturer Association

    Related Links

    Self-check Temperature Kiosks Singapore

    See Strait Times

    self-check temperature kiosk


    When he visited the Toa Payoh MRT station and bus interchange yesterday morning to distribute hand sanitisers to public transport workers, Transport Minister Khaw Boon Wan had his temperature taken at two self-checking kiosks.

    The prototype kiosks, which went on trial at the transport hub on Saturday and will be there until today, are an initiative by several government agencies and local firms to encourage people to check their temperature regularly amid the ongoing Covid-19 outbreak.

    Each kiosk is equipped with a sensor that detects the temperature of the person in front of it.

    Innovative Travel Solutions by YVR celebrates BorderXpress pilot program in Iceland

    Border Express KiosksIceland airport completes six-month pilot with biometric kiosks simulating the new EU Entry/Exit System regulations securely and efficiently

    Richmond, B.C. February 27, 2020: Innovative Travel Solutions (ITS) by Vancouver International Airport (YVR) recently celebrated the successful completion of a six-month pilot program involving four BorderXpress kiosks at Keflavik International Airport (KEF) in Iceland. The kiosks were part of a pilot to simulate the impending requirements of the Entry/Exit System (EES) for the Schengen Area. During the pilot program, which began in June 2019, the kiosks safely processed more than 9,500 passengers in accordance with the new security and data collection requirements outlined by the European Union. Almost 20 per cent of travellers were families and couples who were able to proceed together to a single kiosk before completing the rest of the border process at the primary inspection booth.

    “We commend Isavia for taking a proactive approach to futureproofing KEF, as they prepare to fulfill the new Entry-Exit regulations. We also recognize that the strong partnership formed between Isavia, the Icelandic Police and Innovative Travel Solutions was a critical component to a successful integration process,” says Craig Richmond, President and CEO, Vancouver International Airport Authority. “We have the proven experience to deliver an effective Entry-Exit solution and the Iceland pilot is further proof of the importance of innovating now to find a smart solution to border control.”

    Isavia operates all airports in Iceland, including KEF, which is the largest border crossing point in the country.  As part of the pilot program, BorderXpress kiosks were available for Third Country Nationals (TCN) and EU/EEA/CH citizens to use when entering Iceland. Among the key findings, Isavia reported that TCN travellers entering the Schengen Area for the first time took an average of 64 seconds to process and travellers making subsequent visits were processed in only 42 seconds. These times do not include the additional and optional declaration questions from the workflow, and all processing times are dependent on the number and complexity of questions asked by individual border authorities. The pilot at KEF provided an important opportunity to better understand the border authority technical requirements, as well as traveller behaviour, which then helps determine the right questions to ask to minimize overall transaction time.

    Developing and implementing a border control process that was optimal for KEF required ongoing collaboration. ITS was able to draw on its experience as an airport operator to form best practices with Isavia, and the support of the Icelandic Police allowed the kiosk technology to be customized to meet their specific requirements.  This collaborative approach allowed ITS to design a solution that was effective for all parties in only 12 weeks—resulting in an efficient and seamless integration process.

    “The pilot program was an excellent opportunity to introduce automated, self-service border control technology, trial a range of workflows and gather key information to prepare us for the impending regulations,” says Gudmundur Dadi Runarsson, Technical and Infrastructure Director at Keflavik Airport. “We’re able to use these insights to modernize our border control system, while also improving the overall passenger experience and safety of our airport.”

    BorderXpress is a solution that uses self-service biometric-enabled kiosks to expedite the border control process. The kiosks are simple, efficient and highly intuitive, proven to reduce passenger wait times by more than 60 per cent. They can process any passenger, including families travelling as a group, and can be set up in any language required. They offer better exception handling and are fully accessible to persons with disabilities.

    In a White Paper published by InterVISTAS, the study concluded that the use of kiosks for border control significantly outperforms competing technologies, such as eGates, providing a much higher output of passengers. This results in cost and space savings and supports border authorities, allowing their officers to focus on maintaining the safety of the border, rather than administrative duties.


    About Innovative Travel Solutions by Vancouver International Airport


    Innovative Travel Solutions (ITS) is the innovation team at Vancouver International Airport (YVR), voted North America’s Best Airport for 10 straight years by Skytrax World Airport Awards. In 2009, the innovation team implemented BorderXpress at Vancouver International Airport and soon discovered that other airports and governments might also want the ability to reduce wait times and increase their international arrivals traffic without having to add additional space or staffing resources. As of December 2019, BorderXpress has processed more than 250 million passengers at 43 airport, seaport and onboard sites around the world and has sold over 1,700 kiosks. In 2018, the team at ITS set their sights on the next innovation in the evolution of the passenger experience with the launch of CheckitXpress, the world’s most accessible, efficient and intuitive self-service bag drop. CheckitXpress improves ease of use for travellers regardless of age, digital fluency, language or mobility, and is the result of a collaboration between YVR and Glidepath, one of the world’s leaders in airport baggage handling.


    For further information:

    YVR Media Relations

    [email protected]


    More From ITS

    Vancouver Airport Authority introduces final phase of BorderXpress kiosk

    MURTEC 2020 QSR Kiosk

    MURTEC QSR Conference March 2020

    In 2020, restaurant technology is coming in hot.

    MURTEC 2020 — Unprecedented consumer empowerment is redefining food service: delivery, privacy, personalization, alternative payments, artificial intelligence; stir in new ways to streamline the back of the house, and it’s a full-on innovation inferno.

    That’s why at MURTEC 2020 we’re giving restaurants an innovation heatmap. The agenda is packed with subject matter experts, and the show floor features 75+ of the hottest technologies. We’re helping restaurants find the solutions they need to feed time-starved, convenience-hungry consumers with a hankering for exceptional experiences.

    “The ever-changing landscape of technology and its impact on consumer-facing brands makes MURTEC a must-attend event – a perfect combination of content, networking and learning to enable and drive real solutions back into our organizations.”

     Chief Experience Officer, TGI Fridays

    MURTEC KMA Related:

    CSUN 2020 Conference – Kiosks

    CSUN Assistive

    KMA at CSUN

    JAWS ADA LogoThis March 11th-13th, Vispero will be leading multiple presentations on kiosk accessibility at CSUN’s Annual Accessibility Conference being held in Anaheim, CA. Vispero’s Vice President and subject matter expert Matt Ater, will lead a panel of kiosk accessibility experts on “Lessons Learned from Developing Accessible Kiosks”. The panel will include KMA Accessibility Board co-chair Peter Jarvis, Senior Executive VP at Storm Interface, among others. Kiosk accessibility and usability will be discussed in a presentation called “Kiosk Accessibility: Understanding the Kiosk User Experience”, kiosk industry veteran Laura Boniello Miller and usability expert Rachael Bradley Montgomery will discuss the perspective of the kiosk user and how deployers can best accommodate users with disabilities.  Vispero’s Ryan Jones will lead a session, “JAWS Kiosk: What Is It and When Would I Use It” to assist in using the JAWS screen reader in accessible kiosk deployments. Along with the presentations you can visit the Vispero booths  in the Marquis Ballroom, #503, #603, and #703 to see accessible kiosks in action, including kiosks from OleaPyramid and SeePoint.  Vispero will also be hosting an accessible Escape Room, and on-site registration will be available using an accessible kiosk powered by JAWS, located in the Vispero Showcase Suite.

    Vispero has added support for the new Storm Assistive Technology device, the new Extended Functionality AudioNav. JAWS will continue to support the Storm AudioNav and other assistive technology devices by Storm as they are added.


    More Vispero News

    Storm and Vispero CollaborationJAWS Kiosk Software


    Kiosk Research – 2019 U.S. QSR KIOSK MARKET

    From Kiosk Industry Feb 2020

    Self-Service QSR Kiosks Gaining Popularity

    Editors Note: Short and concise report on QSR Kiosk market. Nothing on drive-thru kiosks. Quite a few players not included (maybe next time). Example would be reference to McDonalds Times Square Flagship project (see CNBC writeup we published back in May 2019). That is Pyramid Computer out of Germany making those. No mention of Evoke or Coates for that matter. Recent news of Glory $225M investment in Acrelec is worth considering. Deployers like Appetize nada. Canada, Europe, Asia and South America are not covered. Still it is a recommended report for those who are looking to get educated on the QSR Kiosk Market.

    Summary: Self-Service Kiosks Gaining QSRs’ and Consumers’ Adoption. Mercator Advisory Group research report assesses the 2019 U.S. QSR kiosk market and its future growth prospects.

    Market: Self-Service Kiosks Gaining Popularity, provides insight and market analysis on the fast-growing QSR kiosk market in the United States, where ordering via self-service kiosks in quick service restaurants is gaining popularity among consumers and QSRs are adopting the technology in various configurations.

    NRF 2020 Kiosk Self-Service Update

    Table of Contents


    NRF2020 National Retail Federation Member Logo
    KMA is a member of the National Retail Federation

    NRF is the largest retail exposition in the world and we will be there. KMA will be in booth 1703. We’ll represent over 50 companies from across the world.

    Standards & Regulations Opportunity

    ADA and Accessibility

    You can participate for free in our ADA and Accessibility Working Group. See the KMA About page for current participants.

    EMV Credit Card Committee

    We also invite you to participate in our just forming EMV Credit Card committee. Simply stop by the booth and have your badge scanned (or send an email to [email protected]).

    In the KMA booth

    Sponsors participating in the 2020 booth include Olea KiosksKioWarePyramidFrank Mayer and Associates, Inc., and Vispero.  Available for meetings are key people from Olea, KioWare, Pyramid, Frank Mayer, and Vispero. Send an email to [email protected] to schedule a time or stop by 1703.

    Attendees present at the show include: Frank Olea CEO of Olea Kiosks, Jim Kruper CEO of KioWare, Josef Schneider and Frieder Hansen (CEO) of Pyramid, Randy Amundson (KMA ADA Chairperson) and David Anzia, SVP of Sales at Frank Mayer and Associates, Inc. Matt Ater CEO of Vispero and Laura Miller Anthony Palchek of Zebra and representatives for Verifone.  Additionally at the show, around the corner from our booth will be Peter Jarvis Managing Director of Storm Interface and our new ADA and Accessibility Co-Chairperson.

    For inquiries and meeting times, please contact [email protected]  or stop by# 1703.

    The KMA booth will have two kiosks in it both oriented for QSR and both with integrated accessibility.

    One will be a tablet kiosk by Frank Mayer and Associates, Inc.  See additional details — Floor Standing Tablet Kiosk Spec Sheet.  Integrated with a Storm Audio Nav device for ADA accessibility, Ingenico IUC285  and  running ADUSA, Inc’s Qi™ software showcasing software for  NYC-based Kung Fu Tea / TKK Chicken.

    Pyramid will show the PE-4000 with QSR Self-Ordering. It will also be equipped with accessibility devices and will be using JAWS Kiosk Windows software from Vispero with KioWare.

    Pyramid-PE4000-V02 (1) from Kiosk Manufacturer Association on Vimeo.

    Here are locations for seeing and meeting with KMA members.

    Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

    More Member Information Links and News

    JAWS Kiosk Vispero

    Retail Cannabis Store Need Cannabis Self-Order?

    Jaws Kiosk – Vispero Storm Collaborate on Accessible Kiosk Solution

    FMA Magazine Fall 2019 – Accessible Kiosks, Merchandising Displays and Best Design

    JAWS Kiosk ADA Windows Software

    New ADA Kiosk Software from Vispero and Paciello Group

    JAWS Kiosk by Vispero

    JAWS kiosk Vispero ADA LogoVispero®, the world’s leading assistive technology provider for the visually impaired, is excited to announce an addition to the Vispero family: JAWS Kiosk. A collaboration between The Paciello Group (TPG) and the Freedom Scientific brand (owned by Vispero), JAWS Kiosk is focused on delivering accessible kiosk solutions whether it’s through the incorporation of Freedom Scientific’s industry-leading screen reading software, JAWS®, or by utilizing TPG’s accessible design and technical implementation services. Beginning with the June 2019 release of JAWS, JAWS software will revolutionize self-service kiosk accessibility.

    Read full story
    New ADA Kiosk Software from Vispero and Paciello Group

    More High-Touch Than High-Tech, Providers Show Up at Seniors’ Front Doors

    Health systems across the country are struggling to deal with two powerful trends whose convergence will change the health care system in profound ways: a population of seniors that is growing rapidly and a shrinking supply of doctors. Many organizations are exploring a mix of old-fashioned house calls and high-tech.


    Excerpt: Patients who get signed up with Landmark are instead taken care of by a team of clinicians set up in what Mancuso calls a pod structure. Each pod manages 450 patients with one doctor, one nurse practitioner or physician’s assistant, one nurse care manager, and one care coordinator. There’s also an “ambassador” who connects closely with patients and helps them schedule visits. Social workers, psychiatrists, and pharmacists are shared across multiple pods.


    Each team can handle a great deal of the medical, social, and emotional needs of their patients, visiting them for regular and urgent care and getting to know them in the comfort of their own home. For a group of new patients in the first year in the program, there were 40% fewer emergency room visits and 35% fewer hospitalizations, Mancuso said. The number of specialists each patient saw also declined, he said.