Category Archives: Self Service Kiosks

Self-Service

Self-service police kiosk to free up more cops

PROBLEM solved with the click of a button. That’s what Mackay police hope after launching their new Policelink self-service kiosk, the first in the state. Source: www.dailymercury.com.au About 400 people have used the service in the (two-month) trial which equates to about 15 minutes per use that can be allocated to frontline services. Three public assistance kiosks and three… Read More »

Self-checkout scans the globe

The global self-checkout market grew 24 percent in 2013, with more than 33,000 shipments, according to research by London-based research firm RBR in a company announcement. Walmart’s “large-scale rollout” played a major role in the global upsurge of self-checkout, the… Source: www.selfserviceworld.com Self-checkout at grocery and others got the big bounce (24%) from Walmart finally implementing (NCR is… Read More »

Amazon.com builds brick-and-mortar presence with card-swiping device

SAN FRANCISCO, Aug 13 (Reuters) – Amazon.com Inc unveiled a $10 credit-card reader and mobile app forbrick-and-mortar businesses on Wednesday, marking the lateststep by the U.S. online retailer to expand Source: www.reuters.com Amazon Local Register takes on Square, PayPal & NCR. 1.75% which is remarkable rate. More than 90% of U.S. retail sales take place in physical stores..

LPEA building automated bill payment kiosk via Drive Thru

The kiosk, accessed by the drive-through off the front parking lot, will be fully automated. No customer service personnel will work at the drive-through window. But the drop-box will remain available for payments. Source: durangoherald.com Built right into the drive thru this bill payment terminal kiosk requires no personnel.

Why Your Local Redbox Kiosk Just Disappeared

Don’t be surprised if you walk into a store and see a space where a Redbox machine used to be. Outerwall is starting to scale back after years of growth. Source: www.dailyfinance.com Outerwall now expects to close out the year with as many as 700 fewer Redbox kiosks in operation in the U.S. market. The net reduction of… Read More »

The Best iPad POS Systems

iPad POS systems give small businesses the flexibility, efficiency and convenience of an all-in-one mobile POS system. Source: www.businessnewsdaily.com Revel, POSLavu and Breadcrumb Pro are the winners here (all iPad).

NCR’s Silver tablet POS shines in reporting | ZDNet

For Atlanta-based food truck caterer Happy Belly, the motivation to switch was simple: far more visibility into metrics that help it reduce food waste. Source: www.zdnet.com One of the biggest benefits was the system’s ability to roll up lots of small individual transactions into something akin to a bar tab. 

Wal-Mart Kills Smartphone Scan & Go

NEW YORK — Wal-Mart thought shoppers would jump at the opportunity to use a smartphone app to scan items they want to buy as they walk through store aisles. In theory, they could speed through self-checkout. But customers had trouble using the “Scan & Go” app during tests in 200 stores, so… Source: abcnews.go.com Test & Learn process… Read More »

Building a Better Kiosk

No shortcuts to a better kiosk Building a secure, reliable, and efficient self-service kiosk takes more than simply sourcing the right components. So you’ve got a plan for the kiosk that solves all your customer’s needs.  You’ve got a cash dispenser that can handle the volume … Source: www.linkedin.com Discussion on kiosk group for hardware, devices and UX.

Global Entry Kiosk Program Kicks Off at SJC

International travelers can now theoretically breeze through lines at San Jose International Airport through two new “global entry kiosks” if they pass some rigorous background checks. Source: www.nbcbayarea.com Nice video story by local San Jose news station showing new Global Entry kiosks

Burger Robot Poised to Disrupt Fast Food Industry

I saw the future of work in a San Francisco garage two years ago. Or rather, I was in proximity to the future of work, but happened to be looking Source: singularityhub.com 360 burgers an hour, and with labor cost savings the ingredients can be upgraded. Decreased liability in food prep. Has and will it result in massive… Read More »

Papa John’s International Inc.: Point-of-sale system upgrades challenge second-quarter results

Expenses related to the systemwide rollout of a new point-of-sale system and commodity prices, particularly for cheese, negatively affected Papa John Source: nrn.com The company’s bottom line was affected by $868,000 in expenses related to the rollout of the chain’s proprietary FOCUS point-of-sale system. As of June 29, the POS system was in place in 383 restaurants, 369… Read More »

Designing A Customer Service Experience For Millennials: Is Too Much Choice Just Right?

Crafting a customer experience that works for today’s changing customer base–including millennials–is no easy task. Key decisions  to be made include self-service vs. human-delivered customer service. And, as much as anything else, decisions about how much choice to offer your customers. By and large, offering more choices is something that will be […] Source: www.forbes.com Forbes contributor on how… Read More »

Boiling Springs Subway gets high-tech drive-thru

Customers breezed through the drive-thru at the new Subway restaurant in Boiling Springs on Thursday. Source: www.goupstate.com Outdoor touchscreen ordering at Subway with terminals that move up and down to accommodate drivers.  Nextep out of Troy Michigan with the software and terminals.

City of Philadelphia, mental health orgs to pilot screening tabletkiosk in grocery store | mobihealthnews

The kiosk offers users a tablet on which they answer survey questions about their mental state, but it doesn’t take biometric readings. Source: mobihealthnews.com Users also have the option to enter in demographic information before they take the screening. Demographics include age, gender, partnership status, race, ethnicity group, and whether or not they’ve had behavioral health treatment in the past. When users are… Read More »

Kiosks Introduce a New Level of Simplicity and Convenience Into Orlando-Area Attraction Ticketing | Livewire Digital

Ticket Box in Kissimmee, Florida called on Livewire Digital of York, Pennsylvania, to bring in new technology to revolutionize ticketing for tourists. Ticket Box wanted an exciting and efficient solution for tourists to purchase tickets to the area’s top attractions, all in one place without long lines, hassle, or confusion. Source: livewiredigital.com Tourists visit a Ticket Box to… Read More »

PCSO welcomes kiosk system –

EATON — A dual-kiosk vending machine has been booked into the Preble County Jail this summer for inmates to use to request and receive com… Source: www.registerherald.com Inmates are able to access the kiosk, to order items from the commissary, twice a day, according to Renner. A touch screen placed on a cart, is wheeled into cells for… Read More »

Optimizing Retail Solutions | Kiosk Industry

In the current mobile marketplace, desktop sites, apps, in store signage, and mobile sites combine to create a consumer experience that may or may not be consistent across all mediums.  In April’s STORES Magazine,  Peter Johnson writes about how MandM e-retailer identifies this issue and works to resolve it.   Source: kioskindustry.org Also in the April edition of… Read More »

Denver Area’s First Bitcoin ATM and Educational Kiosk Is Now Open – Hidden Bitcoin Promotion Begins Wednesday, July 30, Two Bitcoin Up For Grabs

>PRWEB.COM Newswire Source: www.digitaljournal.com The company says their kiosk attendants are ready to help throughout the transaction process. That includes clearing up common misconceptions surrounding bitcoin, and explaining security risks; even sending a micro transaction to a new user’s wallet demonstrating the ease and speed of transactions on the bitcoin network. Also, according to Berger, “the opportunity to… Read More »

Fujitsu Partners with OnCue Technologies to Deliver In-Aisle Point-of-Information Systems – WSJ.com

Fujitsu, a leading information communication technology (ICT) company, today announced an International Distribution and License Agreement with OnCue Technologies, a developer of in-aisle point-of-information solutions that are designed to enhance the consumer shopping experience. Source: online.wsj.com Fujitsu will resell OnCue Technologies’ InfoCue and Expert OnCue mini kiosk solutions to big-box, grocery, beverage and hardware retailers in the United… Read More »

The philosophy of great customer service | Derek Sivers

CD Baby had lots of powerful well-funded competitors, but after a few years they were all but gone, and they dominated that niche of selling independent music. 150,000 musicians, 2 million music-buying customers, $139 million in revenue, $83 million paid directly to musicians.  How did they do it? Source: sivers.org Client Care  (not Customer Service). Be available, be… Read More »