Category Archives: Self-Service News

Know the reason Starbucks hasn’t automated its stores?

Good article. What Starbucks tells us about automation and the future of jobs.

Source: www.vox.com

A Starbucks barista isn’t just doing a job that could be automated in the future. We’ve known how to build vending machines for coffee for decades, and with a bit of effort they could probably automate the sale of pastries too. Starbucks could lay off all of its baristas and make its stores fully automated.

 

But Starbucks isn’t going to do that because they know customers aren’t just coming for the coffee. The ritual of ordering coffee and having a human being prepare it is an integral part of the Starbucks experience.

Fallout Over $15

For restaurants in California and New York—and, ultimately, across the country—the recently approved $15 minimum wage bills represent a new reality for an industry that’s historically been dependent on lower-wage workers.

Gower Smith, ZoomSystems Founder, Appointed CEO of Swyft Inc.

From Yahoo Finance: SAN FRANCISCO, April 13, 2016 /PRNewswire/ — Gower Smith, the founder of ZoomSystems, has been appointed CEO of Swyft Inc., a technology company revolutionizing the high-end automated retail industry

Source: finance.yahoo.com

Swyft’s clients have the option to lease the hardware, lowering the capital expenditure required to enter the automated retail channel.

 

“Swyft offers its partners extremely low monthly fees to deploy and manage the network,” said Hashim.

“High-end automated retailing has been proven to be the most profitable per square foot retail method,” said Smith. “Many automated retail stores generate annual sales exceeding $1 million per store.”

 

Swyft anticipates a market potential of $1.5 billion in the US and $5 billion globally.

The End of an Era At Walmart

But the retail giant is rightly focusing on the future.

Source: www.bloomberg.com

It’s pretty amazing that executives are finally willing to take poor results on the chin and veer away from precedent in order to morph the company from a mostly brick-and-mortar operation into one that serves customers the way they want to shop — whether in stores, the web, on mobile, or a mix of all three. And if these investments work, they could position the company for another half-century of retail dominance.

5 Ways Consumers Connect to Stores With Mobile Shopping

Discover new insights about mobile shopping behavior, including the start of the shopping journey and in-store research.

Source: www.thinkwithgoogle.com

From Google Think, how consumers are using mobiles to more accurately shop local brick and mortar. 

 

  • Target learned 3/4th of their guests start on mobile
  • Google searches for “near me” have almost tripled in last year
  • Local inventory available help. Sears saw 122% increase in store visits.
  • One in four shoppoers changed their mind while in a checkout line after looking up details on mobile phone
  • Online & offline customers buy 250% on average. Macy’s figures they are 8X more valuable.

 

From Google Think

A World Without Work

For centuries, experts have predicted that machines would make workers obsolete. That moment may finally be arriving. Could that be a good thing?

The Package Guard

Mike Grabham is raising funds for The Package Guard on Kickstarter!

The Package Guard protects your delivered and unattended packages from thieves.

IGT Signs Four-Year Contract Extension with the Michigan Lottery to Continue Offering Lottery Products and Services through January 19, 2021

ESA will also allow for other increased functionality such as third-party integration and remote functions enabling lottery players to scan, check, and validate lottery tickets over the Internet and through mobile devices, as well as claim retail prizes over the Internet and through mobile devices.

Over the term of the extension period, IGT will continue its ongoing services including the maintenance of the Michigan Lottery’s central system, 11,000 Altura® terminals, and communications network; field services; retailer training; marketing support, call center support services; and instant-ticket warehousing and distribution.  IGT will continue to operate its in-state primary data center in Lansing, and maintain its backup data center in Austin, Texas.

LONDON, March 7, 2016 /PRNewswire/ — IGT Signs Four-Year Contract Extension with the Michigan Lottery to Continue Offering Lottery Products and Services…

Source: www.prnewswire.com

ESA will also allow for other increased functionality such as third-party integration and remote functions enabling lottery players to scan, check, and validate lottery tickets over the Internet and through mobile devices, as well as claim retail prizes over the Internet and through mobile devices.

 

Over the term of the extension period, IGT will continue its ongoing services including the maintenance of the Michigan Lottery’s central system, 11,000 Altura® terminals, and communications network; field services; retailer training; marketing support, call center support services; and instant-ticket warehousing and distribution.  IGT will continue to operate its in-state primary data center in Lansing, and maintain its backup data center in Austin, Texas.

The new realities of VR and retail

Virtual reality has long been the province of the gaming world and fantasies like the movie Minority Report. But with virtual reality (VR) and augmented reality (AR) devices projected to be a $4 billion business by 2018, much is being made of the technologies’ potential to transform the retail customer experience. 

Source: www.retaildive.com

But it’s also why home-improvement retailer Lowe’s is continuing to develop its “Holoroom.” The Holoroom, first unveiled in 2014, allows homeowners or their interior designers to try things out in their own spaces, or share ideas, including apps that operate on mobile.