Gartner Reprint

By | April 5, 2016

Review of video conferencing marketplace by Gartner



Web conferencing is emblematic of the dynamic blend of content and collaboration in the digital workplace. Conferencing markets converge as audio, video and Web mix with persistent spaces to enable faster decisions and remote teamwork.

Strategic Planning Assumptions


By 2019, WebRTC will be utilized for 15% of enterprise voice and video communication, up from less than 1% today.

By 2020, 30% of meetings will be facilitated by virtual concierges and advanced analytics.

Market Definition/Description


Web-conferencing products are real-time collaboration tools that support interactions over a network between participants in multiple meeting formats. The types of meetings and communications that fall into the category of Web conferencing include webinars, remote training, online meetings and audio communications. Some vendors segment their product lines to target and scale to each of those use cases, while others offer broad solutions that can be fitted to each purpose.