Hi-tech revamps promise slicker service, video booths and click-and-collect convenience, but unions fear job losses
Source: www.theguardian.com
Some 500 self-service kiosks have already been installed in 180 post offices: these allow customers to pay bills and buy stamps for parcels. The new machines will make it possible for a transaction to begin at home or on a tablet or smartphone, so that processes can be quickly completed in the branch.