Automated Passport Control (APC) Kiosk Deployments

This list – presented in spreadsheet format – provides details for each known deployment including the number of kiosks, locations, installation date, vendors, costs, etc., as well as vendor market share information.

According the January 2015 count, there are 903 operational APC kiosks located in the United States, Canada, the Caribbean, Dublin, Ireland and Abu Dhabi with another 189 targeted to go live by Spring 2015. This is up from just 280 in February 2014 and will bring the total number of APC Kiosks to 1092 at 39 airports within the next few months.

It is expected APC Kiosk numbers to continue to grow rapidly as they migrate across the Americas to Europe, Asia, and the Middle East conservatively projecting the global market for APC Kiosks will reach 8,000 by 2018.

Currently, APC Kiosks enable United States and Canadian passport holders, and permanent residents and international travelers from 37 visa-waiver countries to self-process immigration and biometric information before reaching passport control. This automation has decreased international arrival and pre-clearance border control wait times by as much as 80%.

The Vancouver Airport Authority, the original developer of APC Kiosks, leads the market with deployments at 18 airports representing more than 60% of total kiosk market share. SITA is a distant second with 204 APC Kiosks at nine airports.

For more information please click on:
http://www.researchandmarkets.com/publication/mn8rg5s/automated_passport_control_apc

Title Index:

– Airport Name
– Program
– Total APC Kiosks
– Vendors
– Cost

Pricing:

Electronic (Single User): USD 995

Ordering – Three easy ways to place your order:

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Thank you for your consideration.

Best Regards,

Amy Cole
Senior Manager
Research and Markets Ltd
amy.cole@researchandmarkets.com

LCSD to launch upgraded Leisure Link Self-service Kiosks

LCSD to launch upgraded Leisure Link Self-service Kiosks – up-to-the-minute news and headlines. 7thSpace is a online portal covering topics such as Family, Business, Entertainment, Headlines, Recipes and more. A place for the whole family featuring many different sections to chose from.

Source: 7thspace.com

Preferred Features of Self-Service POS Systems

To help restaurateurs benefit from trending self-service POS systems, we surveyed consumers to find out what features they want most.

Source: www.softwareadvice.com

“I see rapid [self-service] kiosk adoption across multiple verticals,” says Chris Ciabarra, co-founder and chief technology officer forRevel Systems, an iPad-based POS system with self-service offerings. “They’re already a standard in Asia and Europe, and this will be a natural progression to consumer behavior in the U.S.”

Self-Service Retail Kiosk & Consumer Behavior

Self-Check-In Preference

Blog writeup from Olea Kiosk

 

HOW SELF-SERVICE RETAIL KIOSKS CHANGE CONSUMER BEHAVIOR (FOR THE BETTER)

Metrolite Self Service Retail Kiosk for Vince & JoesSelf-service checkout technologies are expanding rapidly as shoppers gravitate toward the convenience, efficiency, and small lines that are provided by self-service retail kiosks.  Based on a recent survey, 85% of Americanspolled stated that they have used a self-service checkout kiosk, with that number rising to 91% for millennials in the 18-34 age group.

As self-service retail kiosks continue to grow with rising consumer demand for convenient and efficient checkout options, it is important to understand how these self-service kiosks impact consumer behavior in many ways that enhance a retailer’s bottom line ROI while also improving consumer satisfaction.

 

Self-Service Technologies Increase Order Size & Volume

While self-service technologies can provide a high level of convenience and expedite the ordering and checkout process, these technologies can also lead to larger orders and more total order volume.

Taco Bell found that orders through their self-checkout mobile app are 20% pricier, on average, than those taken by a human cashier.  Likewise, Chili’s found that their self-service tablets generated a similar increase in dessert orders.  Additionally, Cinemark theaters reported that their self-service kiosks have helped generate 32 consecutive quarters of increases on per-person concession orders.

In addition, studies have shown that even a small improvement in time spent ordering can improve total order volume, with a small seven second reduction in fast food service time generating a 1%-3% increase in market share.

 

Why Do Self-Service Technologies Change How Consumers Behave?

There are a number of theories as to why self-service technologies change the way consumers behave.  First, kiosks and automated systems never forget to upsell.  An experiment with self-service kiosks at McDonalds in 2004 found that the average check size was 30% higher and that 20% of consumers who didn’t initially order a drink would add one to their order when offered by the self-service kiosk.  The conclusion was that the upsell and add-on systems integrated into the kiosk sales process was able to encourage consumers to increase the size of their order, and do so more consistently than their human cashier counterparts, which generated an overall higher per-check average.

AnothBonTon Custom Retail Self-Service Kiosk Close-uper factor that causes consumers to behave differently when using an automated order system, such as a self-service kiosk, is that there is no potential for social judgment by a human server or cashier.  In an experiment with self-service technologies in a liquor store setting, researchers found that users of the self-service kiosk were 8% more likely to purchase hard-to-pronounce items than those that used standard checkout with a human cashier.

Similarly, a pizza chain found that online orders on average contained 3% more calories and 14% more frequent special instructions than those orders that were given over the phone.  As consumers are free from the potential of social judgments, they will order food that more closely aligns with their true desires, which not only often leads to a larger check average, but also leads to happier customers.

 

Self-Service Retail Kiosks Benefit Both Businesses and Consumers 

Self-service retail kiosks are expanding rapidly as consumers enjoy not only the convenience and efficiency, but also prefer the freedom and flexibility to customize their orders to suit their specific preferences that is afforded by these self-service machines.   The bottom line is that these machines not only generate happier consumers, but also higher per-check averages and better ROI for the business owners.

Olea Kiosks has been building state-of-the-art electronic kiosks for over 40 years.  Contact Olea Kiosks today to find out how we can develop a retail self-service kiosk that can improve your customer experience and enhance your bottom line ROI.

Entrust Datacard announces self-service kiosk-optimized instant issuance system – Government Security News

Entrust Datacard has announced the availability of the next-generation kiosk-optimized Datacard® CE870TM instant issuance system that enables financial institutions, retailers, governments and healthcare organizations to instantly issue permanent embossed or flat payment cards or identification cards through a self-service kiosk.

Source: www.gsnmagazine.com

“The shift towards a self-service economy has rapidly progressed in the last five years with 40 percent of consumers reporting a preference towards self-service to human contact for their future interactions with companies,” said Connell Smith, vice president distributed issuance, supplies and secure technology products for Entrust Datacard. “Consumers now encounter self-service options in every aspect of their lives, from self-checkout at grocery stores and retailers, to self-check-in at airports and transportation hubs – and the kiosk-optimized CE870 system brings that same self-service convenience to consumers in the financial, government and healthcare space.”

IBM Watson Analytics helps grind big data in unmanned coffee shops

Honest Café automated shops tap into cloud-powered cognitive computing

Source: www.v3.co.uk

IBM has worked with Revive Vending to create systems for unmanned coffee shops that tap into the cognitive computing technology of Watson Analytics for data analysis.

Three unmanned Honest Café coffee shops are in operation in London, and another four are in the pipeline. The outlets offer a range of healthy and organic foods and juices alongside fair trade coffee, all through vending machines.

The lack of staff is a move by Revive Vending to reduce overheads and drive efficiency in café environments.

Self-Service Hospitality – Ariane Systems Launches Strategic Focus on North America as Part of Global Market Development Initiative

Leading hotel self-service solution provider relocates CEO and key management support to the U.S., enhances integration initiatives with North America…

Source: www.ariane.com

In an effort to streamline transactions, the company has also linked its self-service platform with multiple payment service providers that include Merchant Link, Shift4, SIX Payment Services, Ingenico Group and Verifone. Integrations with several PMS providers such as Oracle/Micros, PAR Springer Miller, Cenium, and Infor also serve the purpose of enhancing property operations and efficiency. To further ensure that hoteliers throughout North America have the ability to gain access to cutting edge hospitality solutions, Ariane Systems is also developing partnerships alongside industry-recognized brands, such as Guestdriven, iRis Software Solutions, Nor1, Runtriz and StaynTouch. 

Biometric Kiosk – Scanning Market to Reach $14B

MAY 7, 2015 BIOMETRIC SCANNERS – THE FUTURE OF KIOSK SECURITY IS NOW! Biometric security is on a rapid growth curve, and the market for biometric scanning devices is expected to reach $13.8 billion…

Source: kioskindustry.org

Nice blog article on biometrics and self-service kiosks

Kiosk Cloud Service – KioCloud by KioWare released

KioWare has expanded its long standing Kiosk Management product line with KioCloud, a KioWare hosted, subscription-based kiosk management solution. KioCloud will enable those running KioWare or Kio…

Source: kioskindustry.org

KioWare releases KioCloud, new Cloud Services for kiosk remote monitoring and configuration.

Steve Wozniak Joins Kiosk ATM Parent Company – CoinBuzz

The Planet Capital financial services company announced that Steve Wozniak will join their team as a consultant and part of their Board of Directors.

Source: www.coinbuzz.com

A. Lyle Elias, Planet Capital CEO, ATM Industry Association (ATMIA) co-founder and PAYe Network founder said, “With an ‘All-Star’ team focused on exploiting our patent pending IP and “Blockchain” technology, Planet’s ‘Next Gen ATM kiosks, unique network architecture and state-of-the-art wallet solution will make us a major payments industry disrupter. Elias said, “Planet’s strategy is geared toward capturing a significant share of the growing global market low cost payments kiosks. Planet will become the global market leader in self-service alternative payments.”

The Transformation of NCR – Case – Harvard Business School

During his tenure as CEO since 2005, Bill Nuti had moved NCR Corporation (originally National Cash Register) from its historical competence in hardware to become a provider of hardware and software for managing transactions across a range of industries and payments methods. Nuti envisioned a world in which consumers would use NCR hardware or applications whether transacting at a bank or ATM, purchasing clothes at a retailer, or checking into a flight at an airport—and in which NCR software would register the transactions, securely store and process the data, and use the transaction information to help NCR customers efficiently manage their operations.

In 2011 and early 2013, NCR had made two major acquisitions of companies that were important providers of transaction software in the retail and hospitality industries. Now, in late November 2013, Nuti and his team were considering a third potential major acquisition: Digital Insight, a market leader in online and mobile banking solutions. Nuti saw Digital Insight as key to complementing NCR’s offerings in the financial services industry, transforming it from a maker of standalone, electromechanical cash registers and ATMs into an “omni-channel, omni-commerce, software-driven company.” Would this acquisition be the next right strategic move for NCR’s transformation?

Source: www.hbs.edu

The Do-It-Myself Generation | NACS Online

Newest survey on Millennials shows almost a quarter prefer self-service kiosks to interacting with cashiers.

Source: www.nacsonline.com

CHICAGO – A new survey released by location-based mobile platform Retale showed that 20% of Millennial shoppers don’t like interacting with cashiers at checkout. The survey examined consumer self-service checkout adoption and preferences among brick-and-mortar retailers, evaluating convenience, challenges and desired improvements.

Highlights of the survey include:

  • 91% of Millennials have used a self-service kiosk versus 81% of those 35 and older.
  • 33% of consumers overall find that self-checkout is actually inconvenient, with scanning items the hardest part.
  • 26% of Millennials want to use mobile devices (including smartwatches) at self-service kiosks.

Restaurant Kiosks — NRA Preview by Nextep

Preview of NRA offerings Nextep will feature such as tablet kiosks on Surface3 as well as Outdoor Drive-Thru kiosks. Good stuff!

Source: nextepsystems.com

Restaurant Kiosks — NRA Preview by Nextep including tablet kiosks with Surface3 and outdoor kiosks