Third, what was done was pretty impressive, and worth passing on here.
When the company started almost a decade ago, headcount was small, and keeping everyone updated on what was going was easy. But then the company got some real traction in the marketplace, sales took off, people got stupid-busy and communications took a dive as FWI moved into new space.
Levin said at one point staff turnover was at 30%. The place was a revolving door. And reviews on Glassdoor – a website that lets people anonymously rate and comment on their workplaces – were less than favorable.
Source: www.sixteen-nine.net
“We all got a lot smarter,” Levin told the crowd, “about our business, our customers and our staff. The level of communications advanced. And screens became the preferred way of getting communications out there.”
The revolving door slowed way down, reviews got better, and different metrics showed the effort worked. The research firm Gallup has a metric for employee engagement in the workplace. The national average is 31.5% in the US, Levin said, and Four Winds has upped its Gallup-measured rating to 74%.