Aviation specialist Materna has extended its range of products for automated passenger handling. Materna now presents the prototype of a new self-service kiosk for automated baggage drop at airports.At this year’s Aviation Forum in Hamburg,…
Source: www.airport-technology.com
Quick Setup Ability using 22Miles Publisher Pro Suite Simplifies the Process of Content Creation and Data Integration From Virtually Any Data Source
Source: www.linkedin.com
Innovations in Publisher Pro Suite (PPS) include:
· Compatible with All Media Devices. Our unique Digital Signage Management Software controls the entire network of displays, touchscreen kiosks, smartphones and tablets in one place.· Statistics and Analytics Report. Analyze your user-base. Monitor Interactive ads, info buttons, modules, etc. Every single tap is recorded and can be added into a report.· Built-In-Tools: VoIP calling with Cisco Jabber, Lync and more, 3D Google Earth, and 360 Panoramic View.· WYSIWYG Interactive Digital Signage. Create multi-layer touch screen pages with no progaming, coding or HTML 5.· 3D Interactive Wayfinding. Only solution in the world that turn any flat map into a dynamic 3D wayfinding map, providing destination directions to thousands of rooms and multiple buildings with turn-by-turn information and animation on both kiosks and mobile; the floor plan and path builder tools allow true client capable updates on-the-fly, for construction/moves/detours and much more.· Multiple Design capabilities. Free form design, no bounding box restrictions. Eyedrop color picker –for quick and easy color matching.· Drag & Drop Media Widgets – Images, Videos, News & Weather, Flash, Streaming Videos, HTML, PDF files, and more!
Overstock hopes the “smart” windows in its new headquarters will save money and help workers.
Source: fortune.com
But the thing Byrne is most excited about is the view. The 230,000-square-foot office will feature a panoramic view of scenic Cottonwood Canyon. Rather than obstruct it with 40,000 square feet of blinds to shield occupants from the sun’s glare and heat, the Peace Coliseum will make use of Internet-connected windows, or “smart glass.”
Made by a Milpitas, Calif., startup named View, the electrochromic glass automatically adjusts its tint based on the sun or the worker’s preference, courtesy of a jolt of low-voltage electricity. Light-sensitive glass is not a new concept, but View’s Internet connectivity lets the windows commu-nicate with the building’s heating and cooling system and enables occupants to control the windows’ tint from a smartphone. (View has raised $460 million in funding; its most recent round was led by Corning, the 164-year-old glassmaker.)
Diebold said the entire transaction could be completed in less than 10 seconds. The new system is more secure than traditional ATMs, in part because you wouldn’t need a card and wouldn’t have to punch in a PIN, the company said.
Since Irving is only in the testing phase, it’s unclear when — or if — these devices will be rolled out on a broader scale. Citi didn’t immediately return a call for comment.
Diebold’s dual-sided self-service Janus concept. Diebold Inc.
Diebold also unveiled a second futuristic banking concept on Monday that it calls “Janus.” It’s a dual-sided terminal that can serve two customers at the same time for in-branch customer service.Related: Beyond the Wallet: Apple Pay ‘Cements the Future’ of Mobile Payments
“Our latest concepts embody a new era of banking and put the user experience at the top of the pyramid to connect consumers with their money when and how they see fit,” Frank Natoli, Diebold executive vice president, self-service technology, said in a press release.
Source: www.nbcnews.com
Third, what was done was pretty impressive, and worth passing on here.
When the company started almost a decade ago, headcount was small, and keeping everyone updated on what was going was easy. But then the company got some real traction in the marketplace, sales took off, people got stupid-busy and communications took a dive as FWI moved into new space.
Levin said at one point staff turnover was at 30%. The place was a revolving door. And reviews on Glassdoor – a website that lets people anonymously rate and comment on their workplaces – were less than favorable.
Source: www.sixteen-nine.net
“We all got a lot smarter,” Levin told the crowd, “about our business, our customers and our staff. The level of communications advanced. And screens became the preferred way of getting communications out there.”
The revolving door slowed way down, reviews got better, and different metrics showed the effort worked. The research firm Gallup has a metric for employee engagement in the workplace. The national average is 31.5% in the US, Levin said, and Four Winds has upped its Gallup-measured rating to 74%.
Customers want employee interaction, convenience, and fast transactions in their self-service technology.
Source: sloanreview.mit.edu
Good article. Subscription required.
Are customers shying away from self-service? No. In fact, customers often prefer self-service to employee-led options. For instance, rental car brands such as Alamo and Enterprise report that self-service kiosks can reduce check-in times by half, leading to greater customer satisfaction with the rental process. Consumers are not running away from self-service options — just poorly implemented ones. Poorly implemented self-service technologies result in frustrated customers or customers who ignore them, as well as unrealized revenue and cost savings for businesses. This raises the question: Do managers really understand what customers want in a self-service offering? From a manager’s perspective, a new self-service medium can create excitement and give tech-savvy customers more options in a desired experience. But managers may not have a good grasp of what customers require in a self-service technology
Banks and businesses in Australia have ruled out any possibility of using bitcoin after 13 of its 17 cryptocurrency exchanges were closed down last month.
Source: www.paymenteye.com
With over 10% share Australia was and is the most promising region for Bitcoin to gain momentum. Unfortunately exchanges have had problems and that uncertainty carries directly into a banks reputation, which is non-negotiable as far as damaging it.
7800 locations of Walgreens now with bill payment kiosks for Western Union.
Source: kioskindustry.org
Walgreens has tried this before with Fedx but this time they have co-opted their photo stations in the pharmacy with the Western Union “order station” which takes the order and then the customer pays at the counter.
The Office of Sustainability will be initiating a new bicycle rental program on campus in October. The “bike-sharing” program will make bicycles accessible to students. The bikes will be available outside of the student union, near the Girard Park Circle parking tower and at Cajun Field. “We’re excited about it,” Gretchen Vanicor, director of the…
Source: thevermilion.com
The second trend I anticipate will involve kiosks. There will always be kiosks, and more and bigger can be expected. But mobility platforms, held in the hand, are likely to be an extension of the kiosk concept, individualized for each user. Image a mini hot spot that allows the user to walk into its radius and on their mobile device the user is able to interact with a kiosk-style user experience.
Source: www.avnetwork.com
Vancouver Airport Authority has announced that its BorderXpress kiosks in use at Hartsfield-Jackson International Airport (ATL) are now able to process visa-carrying travellers including business or tourist visa holders, Mexican travellers with border crossing cards and foreign airline crew members.
Source: www.securitydocumentworld.com
New content from PROVISIO Lock-down your Windows computer or kiosks to your HR portal with SiteKiosk. Your HR department will love how easy employee management can be! Human Resources / Employee Se…
Source: kioskindustry.org
“WHY can’t I just talk to somebody?” screams an exasperated customer in a 1980s advertisement for Barclays, a British bank. In the dystopian future it…
Source: www.economist.com
Uniform branch formats are being replaced by a range of set-ups, from large flagship “stores” to poky ones with just a couple of desks. Some banks are opening branches in less prominent and cheaper spots. Others are trimming business hours, or staying shut on entire workdays, to save on labour. The aim is to cut the expense of renting and staffing branches from something like 60% of the total cost of running a retail bank to 40%.
Such incrementalism may be insufficient, however. Bank bosses worry that their phone-addicted children have never been inside a branch. That is not surprising: they are the fastest adopters of new technology, and are too young to have mortgages or need investment advice. Whether they will start visiting branches when they get to the “key touchpoints” in their financial lives is the big unknown. Many think not: mortgages and loans can be obtained online now.
First Data has signed on as a launch partner for Google’s Android Pay for in-store transactions at the point of sale.
Source: www.pymnts.com
The company confirmed it will provide processing solutions for Android Pay to help ensure contactless transactions at the point of sale are safe and secure.
“First Data has collaborated with Google since it first entered the mobile wallet market, and we are pleased to deepen the relationship with our support of Android Pay,” Barry McCarthy, executive vice president and head of network and security solutions at First Data, said in acompany release.
Source: benitolink.com
PG&E hosted a ribbon-cutting ceremony Sept. 8 with local PG&E employees, representatives from the San Benito County Chamber of Commerce, Hollister Downtown Association, San Benito County Business Council and Ray Friend and Mickie Solorio Luna, council members from the City of Hollister.
The customer service center is open to customers Monday through Friday from 8:30 a.m. to 5 p.m. PG&E representatives are available to help customers pay their bills, handle service requests and answer questions about programs and services. The new office is encouraging the use of the new (soon to be installed) payment kiosk. On-line payment is also a viable option to save customers from having to visit the physical location.
Despite recent figures suggesting people expect to use less cash in the next decade, the ATM is still going strong. In fact, as Link’s figures showed last week, they are actually on the rise in the UK, and if one looks at the recent crop of machines, it becomes clear that they are doing all they can to stay relevant and convenient for consumers.
Source: www.paymenteye.com
Ovum recently conducted a global survey of 300 retail banking executives to ask about their greatest branch challenges today, and where they believed the challenge might shift in the next few years.
Source: loyalty360.org
Our quick and easy guide to buying and printing match tickets from the new self service machines at the KC branch of Tiger Leisure. Subscribe: …
Source: www.youtube.com
Nice video showing nice interface for buying tickets.
To help financial institutions provide the fast, reliable and secure experience that consumers are demanding at the self-service channel, Diebold, Incorporated (NYSE: DBD) has added high-performance cash-dispensing and full-function models to its…
Source: www.cuinsight.com
Latest numbers from firms on numbers.
According the January 2015 count, there are 903 operational APC kiosks located in the United States, Canada, the Caribbean, Dublin, Ireland and Abu Dhabi with another 189 targeted to go live by Spring 2015. This is up from just 280 in February 2014 and will bring the total number of APC Kiosks to 1092 at 39 airports within the next few months.
It is expected APC Kiosk numbers to continue to grow rapidly as they migrate across the Americas to Europe, Asia, and the Middle East conservatively projecting the global market for APC Kiosks will reach 8,000 by 2018.
Currently, APC Kiosks enable United States and Canadian passport holders, and permanent residents and international travelers from 37 visa-waiver countries to self-process immigration and biometric information before reaching passport control. This automation has decreased international arrival and pre-clearance border control wait times by as much as 80%.
The Vancouver Airport Authority, the original developer of APC Kiosks, leads the market with deployments at 18 airports representing more than 60% of total kiosk market share. SITA is a distant second with 204 APC Kiosks at nine airports.
EMV Kiosk – Getting Past the Finish Line If you concern yourself with the kiosk industry enough to read this article it probably isn’t the first time the terms “chip and pin” or “EMV” have come up …
Source: kioskindustry.org
SINGAPORE — Starting today (Aug 12), travellers on Singapore Airlines (SIA) and SilkAir flights from Terminal 2 can make use of 24 check-in kiosks for quicker and more convenient check-in.
Source: www.todayonline.com
To see why robots aren’t going to wipe out everyone’s job anytime soon, look no further than the annoyed and bewildered customers confronting store self-checkout units squawking “Unexpected item in bagging area” and “Help is on the way.”…
Source: www.dailyherald.com
Source Tech revealed in a recent study that self-service retail banking kiosks offer significant operational improvements in brick-and-mortar branch l
Source: www.businesswire.com
State officials unveiled a new self-service kiosk that allows motorists to test vehicle emissions Friday in Glen Burnie.
Source: www.capitalgazette.com
Megan V. Winslow/Town Crier Mountain View High School staff distribute Chromebooks to students last week. The school is rolling out the Bring Your Own Device program this year, which gives students and teachers around-the-clock access to laptops…
Source: www.losaltosonline.com
We are currently living in the self-service generation. Modern companies offer their customers the ability to do anything by themselves online – from order
Source: www.fourthsource.com
New common use self-service check-in kiosks and mobile wireless check-in desks are being introduced to help keep queuing times to a minimum at London City Airport.
Self-service kiosks, mobile check-in desks, flexible flight information display screens and “smartwall” screens are being introduced at London City Airport.
Source: www.futuretravelexperience.com
The investment comes as the airport reports record passenger numbers, with July 2015 proving to be the busiest month in the airport’s history, with more than 400,000 passengers passing through its doors during the month.
The SITA-supplied common use kiosks have been designed to make the check-in process as intuitive as possible, while the mobile wireless check-in desks will be deployed during peak periods, so passengers can be processed without having to queue at a traditional check-in desk.
In a pilot test, an in-branch system turned over its initial cash supply 16 times; the 377-unit fleet is expected to pay for itself within a year.
Source: www.atmmarketplace.com
The ATM operator surged ahead in Q2 with lots of good news about earnings — and one piece of really bad news from 7-Eleven.
Source: www.atmmarketplace.com
After several years of uncertainty, Cardtronics got the news in early July that many industry-watchers expected: 7-Eleven will not to renew the U.S. contract with its long-time ATM operator when it expires in 2017.
This leaves two immediate questions:
In its Q2 earnings call last week, the company addressed both questions, but with some delicacy.
