In a first for Major League Baseball stadiums, Target Field has rolled out self-serve beer machines that let fans decide for themselves exactly the size brew they thirst for
Source: www.startribune.com
BYOD is only going to grow and at unprecedented rates. So how can a solid UCC deployment enhance a BYOD platform?
Source: www.cio.com
Let’s take a moment to understand service from a customer’s perspective. And the reality is, customers don’t always want to contact you. They also want access to answers 24/7, which not every company is equipped to provide …
Source: blogs.salesforce.com
Gozo News Malta International Airport introduces self-service check-in kiosks Gozo News Malta International Airport introduces self-service check-in kiosks Malta International Airport has just announced the launch of self-service check-in kiosks at…
Source: gozonews.com
With 60% of customers preferring to self-serve online, many organizations are deploying self-service portals and websites. However, they are often disappointed at the low adoption rates and poor satisfaction ratings from their customers.
Source: www.slideshare.net
I like the advice about skipping the FAQs as they typically do not reflect the question the customer is trying to ask.